Most successful web sites on the Internet today
spend up to 70% of their income on expensive marketing and advertising to lure customers
in. Here at Finejewelers.com we cut the expenses of a marketing team, costly
advertising agencies, and fifty thousand dollar ads that appear in magazines
only once. We at Finejewelers.com cut all extra expenses and bring these savings
back to our customers. We hope to grow our business on a word of mouth with our
low prices, great service and excellent selection.
As for a physical brick and mortar jewelry store, the
following four examples will show where your savings are coming from:
- We don't have the high rent expenses of being in
a shopping mall: our offices are located in the center of the jewelry industry in
New York City where new designs and great deal are brought to our buyers on a daily
- We are not limited to the local clientele of a small
town. We cater to customers world wide which reduces our cost per customer.
- A single sales representative at Finejewelers.com
can assist hundreds of customers daily where a sales person in a jewelry store might
spend his entire day helping two or three customers.
- Buying power and high volume purchases from
our vendors provide us with discounts that a typical jewelry store can not attain.
These savings are incorporated into our prices.
We state shipping times for all items on sale on FineJewelers.com.
This shipping time represents the number of business days (Monday-Friday) required
before each item is ready for shipping. (For overnight items you need to select
from our overnight delivery section)
Please keep in mind that shipping time does not represent
your actual delivery date. Your delivery date will depend on the additional delivery
time required by the shipping method you have selected. If we receive an unusual
volume of orders on a particular item, this item may go out of stock before we're
able to post notification to the site. In this case we will notify you personally
with the new shipping date and you can choose to wait or select a different item.
We will notify you personally in case of any delays from
the stated shipping time. Custom ring sizes and alternate metals may cause a delay
in your shipping time.
Orders placed during our summer vacation (July 1 through
July 14th) or Christmas vacation (December 26th through January 5th) may be delayed
for up to two weeks, and we will notify you of the new shipping time.
If you have any particular date your item has to be delivered
by, please submit it in "Order Comments and Requests" after
check out, and we will contact you only in case we will not be able to meet the
How long is my coupon good for
Your 10% registration coupon has no time limit, however our holiday
promotional coupons have an expiration date which will be specified on the coupon
How does your 30 day return
policy work ?
If you are not completely satisfied with your order for
any reason, contact us for your RMA number and we will refund your item's purchase
price in full.
Do I still get my 30 day return
policy if choose a non-standard size?
You always get a 30 day return policy on all jewelry
when you select one of our slandered sizes. When selecting a “Custom
Size” from our size choices, you will be prompted for any restocking
fee and extra charges that might be applied.
Your credit card is not charged until we ship the merchandise.
At the time you submit your order your credit card is processed in real time for
an authorization number which is valid for 30 days. At the time we ship your selection
we post the authorization number against your account and at that time your card
issuer will transfer the funds into our account.
Every piece of jewelry sold at Finejewelers.com
comes with a Lifetime Warranty. As long as the item has not been altered in any
way or form by another jeweler or physically damaged in any way, we will repair
it at no charge,
Disclaimer: ?In the unlikely
case that data is inaccurately posted on our site due to an error, we reserve the
right to correct any and all errors when they do occur. We will not honor inaccurate
or erroneous prices or gem weights. All prices are subject to change without notice."
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Can I order and ask
my questions by telephone ?
Yes, you can call with your questions or order 9:30 AM
to 5:45 PM Eastern time zone Monday through Friday at (888)470-FINE
for US and Canada, and (212)768-1168 international.
Can my Certificate of Authenticity
be used to insure my jewelry ?
Yes, your Certificate of Authenticity has all the information
your insurance company requires to insure your jewelry at full retail value.
Are all your
loose diamonds certified ?
All of our loose diamonds
are certified. Laboratory and all of the stone's detail are available on our site.
Do you ship internationally
Yes, All international orders must be prepaid in full with U.S.
funds payable by wire transfer or a cashier's check drawn on a U.S. bank. Dependent
upon your country of origin, there may be additional customs duty or VAT fees due.
The purchaser is responsible for any fees that may be incurred. Customs policies
are different from country to country. You may want to contact your local customs
office for additional information. During the checkout process you will be given
the proper information to complete your order.
Can you explain your layaway plan ?
When selecting our Layaway Plan, our customers can choose
between one and five easy payments billed to their Visa, MasterCard or Discover.
Jewelry selection usually ships after last payment is made. If you need to arrange
for a different form of payment or you don't feel comfortable using a credit card
over the internet you could call us toll free at (888)470-FINE (3463)
for more information.
To use our easy Layaway Plan, complete
your purchase as you normally would and select the Layaway Plan link at
the payment option page when you check out.
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